At Belvane, we take great care in preparing, packaging, and delivering every order to ensure you receive your products in perfect condition.

No Returns or Refunds

All purchases made through Belvane are final and non-refundable. We do not accept returns, exchanges, or refund requests once an order has been placed.

Due to the nature of our fragrance products and for hygiene and safety reasons, opened, used, or delivered products cannot be returned or exchanged.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery.

You may be required to provide:

* Your order number
* Clear photographs/videos of the package and product
* Details of the issue

After reviewing the request, Belvane may provide an appropriate resolution at its discretion.

Order Cancellation

Orders cannot be cancelled once they have been processed or dispatched.

Delivery Issues

Belvane is not responsible for delays caused by courier services, incorrect or incomplete delivery information provided by the customer, or circumstances beyond our control.

Contact Us

For any questions regarding your order, please contact our customer support team through the contact details provided on our website.

By placing an order with Belvane, you acknowledge and agree to this Return & Refund Policy.